Help and questions

Send a food photo or a dish name and you get a cautious field note: a likely match, what was visible, common ways it is eaten and cultural context, plus a clearly approximate nutrition range when portion details support one. It cannot confirm a serving’s ingredients, allergens or dietary suitability, and it is not medical or nutrition advice. The About page covers the full scope.

Every reading is produced by an AI model and is provisional — a starting point, not a verdict. The status chip is honest about that: “A likely match” when one answer fits well, “A few possibilities” or “A little more context would help” when it is unsure, and “This may not be food” when the photo does not look like food. We do not quote accuracy percentages.

A clear, well-lit photo that shows the whole dish; heavy filters and tight crops make a match harder. Photos of menus or packaged ingredients help too, and a common or local name is fine for a name lookup. The dish photo guide explains what a food photo can and cannot tell you.

Choosing a photo or typing a name sends nothing. Only when you press the lookup button does your resized photo or name, optional food type and optional note go to Qomza’s analysis service through this site’s Worker, along with the request metadata listed there. Qomza keeps the request and its result in private operational records that are not deleted automatically. The Privacy page has the full details.

No. The web app is free to use and needs no account, and the Food Passport lives only in your browser. The iOS and Android apps are in development.

The usual causes: the file was not a JPG, PNG or WebP — HEIC photos need converting or exporting as a JPEG copy first; the photo could not be resized under the 7 MB upload limit, so a smaller or cropped image may help; the lookup timed out; too many lookups arrived in a short window, so wait about a minute; or the connection dropped. Your entry stays on the page, so you can try again.

No. A result is a starting point — not a certification, an allergy check or a nutrition measurement. For allergens or dietary questions, check the label or ask whoever prepared the food; the allergen guide lists what to ask when eating out. Consult a qualified professional when a health decision matters.

Use the report-a-problem section below: email us the page or dish and what seemed wrong. Every report is read, and confirmed errors are corrected.

Not yet — the iOS and Android apps are in development. The web app works in a modern mobile or desktop browser today, with no account and no install.

Email hello@foodsayshi.com — we read every message and aim to reply within a few working days. The contact page lists what to include and the postal address for legal notices.